@HOME is a mobile
software solution, which addresses the Last Mile problem of
Business-to-Consumer (B2C) home deliveries. It allows the
consumer to negotiate specific delivery windows, ensuring
timely receipt of goods, minimised delivery costs and heightened
customer satisfaction.
Built as a Web Service, the @HOME solution
effectively creates a ‘talking package’. Throughout
the parcel journey from merchant via carrier to recipient,
@HOME proactively generates customer alerts, initiating
the negotiated delivery process. The @HOME approach
embraces push technology, intelligent agents and wireless
technologies to provide a personalised delivery solution.
@HOME BENEFITS
SwifTXT is a dynamic company delivering innovative
mobile solutions, using leading edge technologies. Founded
in 2001 by a team which harnesses a wealth of expertise in
logistics, wireless & Internet technologies and research
& development. SwifTXT subsequently established
a strategic research alliance with University College Dublin,
ensuring the latest technologies are encompassed in the product
range.
CARRIERS
- Accurate determination of recipients
availability
- Increase in productivity
- Increase in number of
successful first-time deliveries
- Substantial reduction
in costs and labour
- Point of differentiation
against competitors
- User preferred delivery
times facilitates more efficient driver rosters
- Potential to negotiate reduced delivery
charges with third-party local couriers
RECIPIENTS
- Less time spent at home waiting on
deliveries
- Better service
- Greater assurance using online ordering
- No need to actively chase packages
MERCHANTS
- Increased customer satisfaction
- Greater uptake of online ordering
- Repeat orders
@HOME FUNCTIONALITY
- Robust, secure, 24/7 @HOME
server
- Ubiquitous messaging across a range
of protocols, including Email, FTP and HTTP, delivering
maximum interoperability with minimum integration
- Standardised SOAP web service interface
- Intuitive communication protocol between
the carrier and the @HOME server
- Dynamic real time dispatches of recipients
alerts and responses
- Language localisation capability
- @HOME negotiation agent offering
a personalised delivery solution
- Fully brand enabled service through
customisable messaging
- Fully configurable delivery profiles
- An integrated billing agent
- Full audit trail agent
- Web based tracking agent
- Fully supported cancellation and update
of recipient and carrier requests
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